Refund policy

At TradePro Solutions, we want you to shop with confidence. If you receive an item that is damaged, defective, incorrect, or you are not satisfied with your purchase, you may request a return or exchange within 3 days of delivery, subject to the conditions below.

3-Day Return & Exchange Policy

To be eligible for a return or exchange:

You must contact us within 3 days of receiving your order.
The item must be unused, unworn, and in the same condition in which it was received.
The item must include its original packaging, accessories, manuals, tags, and other contents supplied with the product.
Proof of purchase or your TradePro order number may be required.

Please do not send a product back without first contacting us.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 3 days of delivery.

To help us resolve the issue quickly, we may ask you to provide clear photos or a short video showing the product, packaging, and issue.

After verification, we will arrange an appropriate replacement, exchange, or refund.

For verified damaged, defective, or incorrect items, TradePro Solutions will cover the applicable return shipping cost.

Change-of-Mind Returns

If you wish to return an item because you changed your mind, you may request a return within 3 days of delivery, provided the product meets our return eligibility requirements.

For change-of-mind returns, the customer is responsible for the return shipping cost.

Any original delivery charges are non-refundable unless the return is due to an error by TradePro Solutions or the product was received damaged, defective, or incorrect.

Sale & Discounted Items

Products purchased during a sale, promotional offer, or using a discount code are eligible for our 3-day return and exchange policy, provided they meet the eligibility requirements stated above.

Non-Returnable Items

We may not accept returns for:

Products that have been used, damaged, altered, or misused after delivery.
Products returned without their original packaging, accessories, or included items.
Personal-use or hygiene-sensitive products once opened or used, where applicable.
Items returned after the 3-day return period.
Products specifically marked as Final Sale or Non-Returnable before purchase.

This does not affect claims for products received damaged, defective, or incorrect.

Exchanges

If your return is approved for an exchange, we will arrange the replacement subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product or a refund.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, the refund will be processed using an appropriate available payment method.

For Cash on Delivery (COD) orders, we may request your bank account or other supported payment details to process the refund.

Please allow reasonable processing time for the refunded amount to appear after approval. Processing times may vary depending on the payment method or financial institution.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be cancelled without a return.

Once an order has been dispatched, cancellation may no longer be possible and the order will be handled according to our return policy after delivery.

How to Request a Return

To request a return, exchange, or report an issue with your order, contact TradePro Solutions and provide your order number and a brief description of the issue.

WhatsApp: +92 300 5481706
Email: info@tradepro.com.pk

Our team will review your request and provide instructions for the next steps.

Please do not send products back without receiving return instructions from us.