Frequently Asked Questions
Have questions? We've got answers. Browse our most common queries below. If you can't find what you're looking for, feel free to contact us.
Orders & Payments
How do I place an order?
Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your delivery details and complete payment.
What payment methods do you accept?
We accept cash on delivery (COD), and bank transfers.
Shipping & Delivery
Do you deliver across Pakistan?
Yes! We deliver nationwide across Pakistan. Delivery times vary by location, typically 2–5 business days.
How much does shipping cost?
Shipping charges are Rs 299/- all over Pakistan.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your delivery in real time.
Returns & Refunds
What is your return policy?
We offer a hassle-free return policy within 3 days of delivery, provided the item is unused and in its original packaging. Please visit our Return & Refund Policy page for full details.
How long does a refund take?
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Products
Are your products genuine and original?
Absolutely. We source all products from trusted suppliers and ensure quality before listing them on our store.
What if I receive a damaged or wrong item?
We sincerely apologize for any inconvenience. Please contact us within 48 hours of receiving the item with photos, and we will resolve it promptly.
Account & Support
Do I need an account to shop?
No, you can check out as a guest. However, creating an account lets you track orders, save your details, and enjoy a faster checkout experience.
How can I contact customer support?
You can reach us via our Contact Us page, by email, or by phone. Our support team is available Monday to Saturday, 9:00 AM – 6:00 PM PKT.