Return & Refund Policy

At TradePro Solutions, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our return and refund policy carefully.

Eligibility for Returns

You may return an item within 3 days of delivery, provided it meets the following conditions:

The item is unused and in its original condition
The item is in its original packaging with all accessories and tags intact
Proof of purchase (order confirmation or receipt) is provided

Non-Returnable Items

The following items cannot be returned:

Items damaged due to misuse or negligence
Perishable or consumable goods
Digital products or software once activated
Items marked as "Final Sale" or "Non-Returnable" on the product page

How to Initiate a Return

Contact our support team via the Contact Us page within 3 days of delivery
Provide your order number, item details, and reason for return
Our team will review your request and provide return instructions within 1–2 business days
Pack the item securely and ship it to the address provided by our team

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost to you.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

Bank Transfer / Card Payments: Refunds will be processed within 5–7 business days
Cash on Delivery Orders: Refunds will be issued via bank transfer. Please provide your bank account details when contacting us

Return Shipping Costs

If the return is due to a defective or incorrect item, TradePro Solutions will cover the return shipping cost. For all other returns, the customer is responsible for the return shipping charges.